Statute

1. General regulations, scheduling and canceling visits

1. Punctuality! Arriving late for your appointment will result in a shorter service time – the price for the procedure will not change.
2. Respecting time and money! The visit can be canceled or moved to 48 hours before its due date. After this time, the client will be charged for the costs 30% price of the procedure. In the event of a no-show, the client agrees to pay 30% the amount of the visit for which he was scheduled.
3. We reserve the right to block a client who books an appointment and does not show up for their appointment.
4. Visits paid for with a voucher are also subject to these terms and conditions. In the event of late cancellation or no-show, 30% amount will be deducted from the Gift Voucher.
5. Clients must arrive for treatments in good health, free from any symptoms of illness. We may refuse to provide services if we determine they are in poor health and charge the client 30% for the service they have booked.

2. Online store regulations – vouchers

§ 1. General provisions

1. These regulations define the terms and conditions of purchases in the online store available at https://floatingcieszyn.pl/ (hereinafter: "Online Store"), operated by INCOGNITO MENTAL TRAINING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. Wandy 1, 40-322 Katowice, NIP: 9542846695, KRS: 0000998835, bank account number: 19 2530 0008 2100 1091 4371 0001 (hereinafter: "Seller"). The services covered by vouchers are provided in the Floating Nowoczesne SPA salon, ul. Bielska 184, Cieszyn.
2. Contact with the Seller is possible from Monday to Friday from 9:00 a.m. to 9:00 p.m. at the following e-mail address: floatingcieszyn@gmail.com, by phone at +48 518 198 018 (charged according to the operator's price list) or via the contact form available at https://floatingcieszyn.pl/. The Seller will respond within 1 business day of your inquiry.
3. The terms used in the regulations mean: Client – a natural person, a legal person or an organizational unit without legal personality, to which the law grants legal capacity, placing an order in the Online Store; Consumer – A customer who is a natural person making a purchase not directly related to his or her business or professional activity; Voucher – an electronic document in the form of a PDF file entitling its holder to use the service indicated on the voucher (spa treatment, cosmetic treatment, floating) or to redeem it up to the value indicated on it; Service – a service provided in the Seller’s showroom for which a Voucher was issued.
4. Information about vouchers and their prices posted in the Online Store constitutes an invitation to enter into a contract within the meaning of Article 71 of the Civil Code. Prices are given in Polish zloty and include VAT.
5. To use the Online Store, you must have a device with internet access and a web browser, an active email address, and a PDF reader. Shopping in the Online Store does not require creating an account.
6. The customer is obligated to refrain from providing illegal content and to provide accurate information. Orders containing false or illegal data or content will not be processed.
7. The Regulations are available free of charge on the Online Store website in a form that allows them to be downloaded, saved and printed.

§ 2. Placing orders and concluding a contract

1. Orders can be placed via the Store's website 24 hours a day, 7 days a week. The Store fulfills orders placed from within Poland.
2. To place an order, the Customer selects a voucher, adds it to the cart, provides the required information, selects a payment method, and confirms the order by clicking the button labeled "Payment Required." The condition for placing an order is to read and accept the terms and conditions.
3. The Voucher sales contract is concluded when the Customer places an order. Order confirmation is automatically sent to the email address provided by the Customer.
4. If the order cannot be fulfilled, the Seller will immediately notify the Customer, no later than 14 days after the conclusion of the contract, and will refund the entire amount received. If only a portion of the order cannot be fulfilled, the Seller will contact the Customer to agree on further terms of fulfillment.
5. For each order, the Seller issues a fiscal receipt or – after the Customer provides the data necessary for its issuance – a VAT invoice.

§ 3. Payments

1. Payments in the Online Store can be made: (a) via the Polcard payment gateway, using payment cards (debit or credit) Visa and Mastercard, BLIK and online transfers (available payment methods are displayed on the payment gateway website), or (b) by traditional bank transfer to the Seller's account.
2. If you choose bank transfer, the Customer makes payment to the Seller's bank account specified in § 1 of these Terms and Conditions, on the order confirmation page, and in the order confirmation email. Please include the order number in the transfer description. The order will be processed, and the Voucher will be sent in accordance with § 4, after the payment has been credited to the Seller's account.
3. When using a given form of payment, the Customer does not incur any additional costs, except for any costs imposed by the entities through which the payment is made, in particular banks.
4. The customer selects one payment method when placing the order. Orders that are not paid for within two business days of placement will be canceled.

§ 4. Voucher Delivery

1. The voucher in the form of a PDF file is sent to the e-mail address indicated in the order immediately after the payment is received, no later than within 3 business days of receiving the payment.
2. Upon agreement with the Seller, it is also possible to collect the printed Voucher in person at the showroom, after prior arrangement by telephone.
3. If the Voucher has not arrived, please check your SPAM folder and then contact the Seller. The Seller is not responsible for any undeliverable messages resulting from an incorrect email address or from blocking messages by your email provider or software.

§ 5. Rules for using the Voucher

1. The voucher is valid for 180 days from the date of purchase. The expiration date is indicated on the voucher. The voucher can only be redeemed during its validity period.
2. To redeem your voucher, you must schedule an appointment by phone, through the online booking system available on the Store's website, or in person at the salon, informing them that you have a voucher. The voucher (or its code) must be presented before the service begins.
3. The voucher may be used by a third party. The voucher cannot be exchanged for cash. Each voucher has a unique code and can only be redeemed once.
4. Visits paid for with a Voucher are subject to the rules for arranging and cancelling visits specified in point 1 of this document.

§ 6. Withdrawal from the contract

1. A consumer who has entered into a distance contract has the right to withdraw from it without giving any reason within 14 days of its conclusion by submitting a declaration of withdrawal to the Seller, for example, by email to floatingcieszyn@gmail.com or in writing to the Seller's registered office address. To meet the deadline, it is sufficient to send the declaration before its expiry. The consumer may use the withdrawal form template provided below.
2. In the event of withdrawal from the contract, the contract is deemed null and void. The Seller will refund all payments made to the Consumer immediately, no later than 14 days from the date of receipt of the withdrawal notice, using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur additional costs. The Seller will invalidate the code of the withdrawn Voucher.
3. If the Consumer has requested the commencement of the Service before the withdrawal period expires and redeems the Voucher in whole or in part, the Consumer will pay the Seller for the services already provided – proportionally to the scope of the Service provided. The right to withdraw from the contract expires after the Service has been fully performed, provided the Service was performed with the express consent of the Consumer, who was informed before the commencement of the service that they will lose the right to withdraw from the contract after the Seller has performed the service.
4. The provisions on withdrawal from the contract do not apply to Customers who are not Consumers.

Sample withdrawal form (this form should be completed and returned only if you wish to withdraw from the contract): Addressee: INCOGNITO MENTAL TRAINING sp. z o. o., ul. Wandy 1, 40-322 Katowice, e-mail: floatingcieszyn@gmail.com. I/We (*) hereby give notice of my/our withdrawal from the contract of sale of the following Voucher: ……………… (Voucher name/code). Date of conclusion of the contract / order number: ……………… Consumer’s name and surname: ……………… Consumer’s address: ……………… Date and signature (if the form is sent in paper version): ……………… (*) Delete where not applicable.

§ 7. Complaints

1. The Seller is liable to the Customer for the compliance of the Voucher and the Service with the contract under the terms set out in generally applicable provisions, in particular the Civil Code and the Consumer Rights Act.
2. Complaints can be submitted by email to floatingcieszyn@gmail.com or in writing to the Seller's registered office address. Complaints should include the Customer's name and surname, contact information, order number or voucher code, a description of the complaint, and the Customer's request.
3. The Seller will review the complaint within 14 days of its receipt and will inform the Customer of the outcome via email or mailing address provided in the complaint. If the Seller does not respond to the Consumer's complaint within this timeframe, it is deemed to have deemed it justified.
4. Consumers have the option of using out-of-court complaint and redress mechanisms, in particular mediation or the arbitration court at the Trade Inspection Authority, as well as the assistance of the district (municipal) consumer ombudsman. Information on this topic is available on the website of the Office of Competition and Consumer Protection (uokik.gov.pl).

§ 8. Protection of personal data

1. The Seller is the controller of Customers' personal data. The data is processed for the purpose of concluding and performing the contract, fulfilling orders, handling complaints, issuing sales documents, and for other purposes indicated in the Privacy Policy.
2. Providing your data is voluntary, but necessary to complete your order. Detailed information about the processing of your personal data, including your rights, can be found at Privacy Policy.

§ 9. Final provisions

1. In matters not regulated by these regulations, the provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act and the Act on the provision of electronic services.
2. The Seller reserves the right to change the Terms and Conditions. These changes do not apply to orders placed before their entry into force; such orders will be governed by the Terms and Conditions in force on the date the order was placed.